Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Tab Holidays ("Company," "we," "our," or "us") regarding your use of our travel services and website.

By accessing our website, booking our services, or engaging with us in any capacity, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Company Information

Tab Holidays is a B2B travel company providing comprehensive travel solutions including:

• Corporate travel management
• Group bookings and MICE services
• Hotel reservations and accommodations
• Tour packages and excursions
• Transportation services
• 24/7 customer support

3. Services Description

3.1 Travel Services

Tab Holidays acts as an intermediary between customers and various travel service providers including airlines, hotels, tour operators, and transportation companies. Our services include:

• Booking and reservation management
• Travel consultation and planning
• Group travel coordination
• MICE (Meetings, Incentives, Conferences, Events) services
• Emergency assistance and support

3.2 Service Limitations

We facilitate bookings and provide travel-related services but do not operate airlines, hotels, or other travel facilities directly. We act as agents for various service providers and are subject to their terms and conditions.

4. Booking and Reservations

4.1 Booking Process

To make a booking, you must:

• Provide accurate and complete information
• Be at least 18 years of age or have parental/guardian consent
• Have the authority to make the booking for all named travelers
• Accept the terms and conditions of service providers

4.2 Booking Confirmation

A booking is confirmed only when:

• We receive your complete booking details
• Payment is processed successfully
• We send you a written confirmation
• All third-party providers confirm availability

4.3 Pricing and Availability

All prices are subject to availability and may change without notice until booking is confirmed. Prices displayed on our website or quoted verbally are estimates and may vary based on:

• Seasonal fluctuations
• Currency exchange rates
• Fuel surcharges
• Government taxes and fees
• Service provider terms

5. Payment Terms

5.1 Payment Methods

We accept various payment methods including bank transfers, credit cards, and digital payments. Payment terms will be specified at the time of booking.

5.2 Payment Schedule

Payment schedules vary by service type:

• Hotel Bookings: Full payment or deposit as required by the property
• Tour Packages: Typically 25-50% deposit, balance before departure
• Group Bookings: Customized payment schedules based on group size and requirements
• MICE Services: Payment terms negotiated based on event scope

5.3 Currency and Taxes

All prices are quoted in Indian Rupees (INR) unless otherwise specified. Additional taxes, fees, and charges may apply and will be clearly communicated before final booking.

6. Cancellation and Refund Policy

6.1 Cancellation Terms

Cancellation policies vary by service provider and booking type. Standard cancellation terms include:

• Hotels: 24-48 hours before check-in (varies by property)
• Tours: 7-15 days before departure date
• Groups: 30-60 days before travel date
• Peak Season: Stricter cancellation policies may apply

6.2 Refund Processing

Refunds, when applicable, will be processed according to:

• Service provider refund policies
• Original payment method
• Processing time of 7-21 business days
• Applicable cancellation fees

6.3 Non-Refundable Items

Certain items are non-refundable including:

• Service fees and processing charges
• Visa fees and documentation costs
• Travel insurance premiums
• Third-party booking fees

7. Travel Documentation and Requirements

7.1 Customer Responsibilities

It is your responsibility to ensure you have:

• Valid passport with at least 6 months validity
• Appropriate visas and travel permits
• Required vaccinations and health certificates
• Travel insurance coverage
• Compliance with destination country requirements

7.2 Documentation Assistance

While we provide guidance on travel requirements, we are not responsible for:

• Visa application outcomes
• Changes in travel regulations
• Immigration or customs issues
• Health and vaccination requirements

8. Liability and Limitations

8.1 Service Provider Liability

Tab Holidays acts as an intermediary and is not liable for:

• Actions or omissions of third-party service providers
• Flight delays, cancellations, or schedule changes
• Hotel overbooking or service quality issues
• Transportation breakdowns or delays
• Natural disasters or force majeure events

8.2 Limitation of Liability

Our liability is limited to:

• The total amount paid for our services
• Direct damages only (no consequential damages)
• Services directly provided by Tab Holidays

8.3 Travel Insurance Recommendation

We strongly recommend purchasing comprehensive travel insurance to cover potential losses, medical emergencies, trip cancellations, and other unforeseen circumstances.

9. Force Majeure

Tab Holidays shall not be liable for any failure to perform due to events beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms)
• Government actions or regulations
• War, terrorism, or civil unrest
• Pandemic or health emergencies
• Labor strikes or transportation disruptions
• Technical failures or cyber attacks

In such cases, we will work with customers to find alternative solutions or provide credits for future travel.

10. Customer Conduct and Responsibilities

10.1 Acceptable Behavior

Customers must:

• Provide accurate and truthful information
• Respect local laws and customs
• Behave responsibly during travel
• Follow safety guidelines and instructions
• Treat service providers and other travelers with respect

10.2 Prohibited Activities

The following activities are strictly prohibited:

• Illegal activities or violations of local laws
• Disruptive or inappropriate behavior
• Damage to property or facilities
• Harassment of other travelers or staff
• Use of services for fraudulent purposes

10.3 Consequences of Misconduct

Violation of conduct rules may result in:

• Immediate termination of services
• Forfeiture of payments
• Additional charges for damages
• Legal action where applicable
• Removal from premises or transportation

11. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

12. Intellectual Property

12.1 Our Content

All content on our website, including text, images, logos, and designs, is owned by Tab Holidays or licensed to us. You may not:

• Copy, modify, or distribute our content
• Use our trademarks or logos
• Create derivative works
• Use content for commercial purposes

12.2 User Content

By providing content to us (reviews, photos, feedback), you grant us a non-exclusive license to use, modify, and display such content for promotional purposes.

13. Dispute Resolution

13.1 Initial Resolution

We encourage customers to contact us directly to resolve any issues or concerns. Our customer service team is available to assist with:

• Booking modifications or cancellations
• Service-related complaints
• Billing or payment issues
• Travel-related problems

13.2 Escalation Process

If initial resolution is not satisfactory:

• Written complaints should be submitted within 30 days
• We will investigate and respond within 15 business days
• Complex cases may require additional time
• Legal remedies remain available as per applicable law

13.3 Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Mumbai, Maharashtra.

14. Modifications to Terms

Tab Holidays reserves the right to modify these Terms at any time. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

For significant changes, we will provide reasonable notice through email or website announcements.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely reflects the original intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and any specific booking conditions, constitute the entire agreement between you and Tab Holidays. They supersede all prior negotiations, representations, or agreements relating to the subject matter.

17. Contact Information

For questions about these Terms of Service or our services, please contact us:

18. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have reviewed our Privacy Policy and consent to our data handling practices.

Thank you for choosing Tab Holidays for your travel needs!